ScentMatchers - Stay away!! Not even close
If you decide to go against all the many bad reviews (like I did), at least pay with a credit card rather than debit card because you will most likely need to dispute the charges. Order took about a month to receive.
Emails were generally answered in about 5-7 days. I ordered a perfume that was on their list of perfumes that “they have successfully duplicated”. What I actually received was a bottle of what smelled like nasty old perfume you used to find in dollar stores. The only good thing about the order was it at least shipped in the bottle I ordered.
They say if you are not satisfied they will attempt up to three more times to duplicate your scent and if you were still not satisfied THEN they would refund you no questions asked. I got as far as requesting a second attempt and then nothing. Regarding the second attempt, the person who was emailing me was asking me to tell them which direction to go for the scent. As in more or less of certain scents.
I told them it was so far off that I didn’t know and that was their job since they were the experts and supposedly already successfully recreated the particular scent I ordered (Abercrombie & Fitch original). I emailed a few weeks later and after about a week of waiting they told me my duplicate wasn’t yet made. I asked for a refund and no one would respond.
I ended up opening a dispute with PayPal since I used my paypal card for purchase and got all my money back. Just beware that this company will stage their feet in responding so pay attention to dates for disputing purposes.
Reason of review: Not as described/ advertised.
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content
Agreed! I had a similar experience.
My perfume was disgusting. So much so that it made me nauseous and I had a hard time washing it off. They wouldn't refund me, but I disputed the charge through Paypal and they refunded me.
Paypal ROCKS. Live and learn