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My fiancée and I cannot believe how awful this perfume is that we received from Scentmatchers. He was trying to surprise me with a scent I love that was a limited edition at Anthropologie (Chant du Bois by Le Labo fragrances.) What we received is something that smells...
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#774078 by anonymous
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My initial order was satisfactory; I wore the requested fragrance so long ago (40 yrs. or so) I couldn't really tell if it was exactly the same or not, I felt the original Civet was a little more earthy, but I was still happy with whatever it was you recreated, so when...
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I liked
  • Secure pay site
I didn't like
  • Not a match to original
#765953 by anonymous
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Although the website states it matches scents from obtained samples, the cologne I received smelled nothing like the original. I actually had to throw it away because it was rather offensive smelling. To the companies credit, they did suggest a 50% refund, claiming...
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#756850 by anonymous
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Avatar Coty Cologne Review

Scentmatchers
by anonymous #772144
1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Turnaround Time
Website
Ordered Avatar by city received an old church lady perfume without a vague resemblance of the correct fragrance or even a man's cologne. So 8f you're going for your grandma's purse as a cologne go for it.
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Perfume Review

Scentmatchers
by anonymous #768861
I received a purfume and it had no scent and they wont answer there phone
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New West Perfume Review

Scentmatchers
by anonymous #741600
1.0
Details
Customer service
Product or Service Quality
Website
Ordered new west perfume. recieved something along the lines of toilet water.
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Colgate Cashmere Bouquet Review

Scentmatchers
by Bill.m #739319
2.3
Details
Price Affordability
Product or Service Quality
Website
The fragrance was nice, however it in no way resembled the original fragrance of cashmere bouqet talk of yesteryear, I was sorely disappointed.
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My signature fragrance all through college was mary chess heliotrope. When I came across Scentmatchers I was thrilled. So I took a chance and ordered. However, I am really disappointed as your heliotrope is nothing like the original. The original was a cross between...
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#751194 by anonymous
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The scent I received was not a match to Mandarin Santal by Victoria Secret. Your service, pay security, timely response to my shipment were all very pleasant and professionally handled. My order came quickly and I appreciate that. I have a small amount of the...
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Anonymous
Anonymous

Were you able to return? I'm also thinking of having them match to VS' mandarin sandal. Is the scent really way off?

4.7
I liked
  • Family owned
  • Secure pay site
  • Willingness to satisfy
I didn't like
  • Not a match to original
#710217 by fish1078
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i had difficulty with my atomizer...it wouldn't spray. i wrote them an e-mail just so they would be aware of the situation. they replied immediately saying they would send me a new one. within a few days, i had the new one in my hand and a BIG SMILE on my face! :) i...
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4.5
Scentmatchers Latonia, Kentucky
I liked
  • Matched my scent
  • Willingness to satisfy
#673157 by anonymous
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I ordered a perfume called Magnifique. When ordering, it showed a bottle of Magnifique . The order I received is not Magnifique, it is a fake. I cannot get a phone number to call and see about getting a refund and sending back the fake perfume. The perfume that was ent...
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Anonymous
Lisa

The site is called Scent-MATCHERS. That means they match your scent. Of course they are not selling the original Magnifique perfume for $90. Read the small print before you bu...

Anonymous
Anonymous

While I had a similar experience with Scentmatchers not even coming close to matching the scent I ordered, I did find them to be responsive to my concerns. NTry contacting the...

I didn't like
  • Nasty scent i received
#669193 by anonymous
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Received a strong old lady perfume. I ordered a light scent called into the blue. By Escada. They must have just put 20 of their worst smells together and shipped it out. I'm am so disappointed I can cry. Especially because it is very hard to find. Impossible I guess.
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Anonymous
Anonymous

I just received my bottle and the first thing I thought of was an old lady. It was absolutely DISGUSTING! Do not waste your time or money. They are frauds. They just mix a ton...

1.0
#664665 by anonymous
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I've spent the past 7 years searching for a fragrance I'd love as much as Mary Kay's discontinued Acapela with no success. Then I found this site. My order arrived today and it is wonderful! They got it right and I have my favorite fragrance back! They have my...
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5.0
I liked
  • Matched my scent
#640470 by anonymous
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Scentmatchers tried to match an old men's cologne for me from the 1950's (Russian Leather) which was not on their list. The scent they sent to me was not correct so I asked if they would simply replace it with another cologne that I also wanted (Faberge Aphrodisia)...
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4.8
I liked
  • Willingness to satisfy
#634707 by anonymous
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