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Scentmatchers - Unsatisfactory

I had scent marchers recreate a discontinued scent from Victoria’s Secret called exotic bouquet, what they sent to me didn’t even come close to exotic bouquet, and it cost more than what it sold for at Victoria’s Secret, I will not order again and would not recommend them.
#1377154
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Scentmatchers claims they can reproduce fragrances they clearly have never smelled. With absolutely no point of reference, they “reproduce” my favorite scent. Seriously disappointed. And on top of that, they do not provide refunds for their terrible product. Clearly...
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1.3
I didn't like
  • Terrible product
  • No refund
  • Smells awful no refund false claim of successful match
#1370657
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I spent $69.00 on two bottles of insect repellent. I asked for Thymes Eucalyptus and I got some fierce smelling stuff that would knock an elephant on it's ear. When I asked for my money returned they said I would have to reorder. So I asked for something like a natural...
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1.0
I didn't like
  • No refund
  • Terrible product
#1369658
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TERRIBLE!! Before I ordered from this company I asked how they could recreate a scent that was discontinued over 40 years ago. They replied that they had already "successfully matched" the fragrance I wanted. The website says "We specialize in expertly creating scents...
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1.6
I didn't like
  • Smells awful no refund false claim of successful match
#1359188
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The scent I ordered, Sensi by Georgio Armani, is much more delicate, not the overpowering floral scent that I received. I had to immediately wash it off because I couldn't even breathe it was so overpowering. I am so disappointed. I have been looking forward to...
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2.6
I liked
  • Product delivery time
I didn't like
  • Misrepresentation of reproducing discontinued fragrance
#1354521
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I can't believe I wasted this much money... I should have done my research before ordering from Scentmatchers. I had very high hopes, but this was the dumbest use of my money ever. They are a scam and a fraud. First, it took them three weeks to make the fragrance. The...
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Anonymous
Anonymous

I had the same experience. The bottle of product they sent was horrible. They refuse to refund money. I suspect a scam.

#1347400
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Scentmatchers - Doesn’t smell anything like the scent. I wasted $70

August 2018. Doesn’t smell even close to the scent. No match. Wasted $70.
Product
#1342062
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Based on their advertisement, it is a total misrepresentation. They were not able to duplicate a beautiful, classical fragrance that has been discontinued, but some people on Ebay try to sell at an exhorbitant rate. What they have sent me is a bland, fruity wash that...
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1.0
I didn't like
  • Misrepresentation of reproducing discontinued fragrance
  • Not a match to original
  • Did not receive any response to two emails and one chat
#1335632
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Scentmatchers - Reorder

I have friends that want to order from you!!!Like
5.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1267698
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Contact Scentmatchers

Mailing Address:
Scentmatchers.com
P.O. Box 1550
Gaylord, Michigan 49734
United States
Phone:
(800) 859-9878
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Scentmatchers - Not exact, but loved it & will re-order

Forever Ive loved Ultima II sheer scent. Ordered a bottle about a year ago. And although it was not exact, it was very close & I love it regardless. I'm about to reorder another. I personally had a positive scent matcher experience.
4.1
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1265639
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