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Scentmatchers - Horrible Scam

Finally received my order today. It was suppose to be remake of Graham Webb Bodacious. Disgustingly offensive fowl odor in a bottle was what I received for 60 dollars plus almost ten for shipping. HOW ARE THEY PERMITTED TO CONTINUE TO OPERATE ???
#1447035
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Scentmatchers - Are you kidding

These criminals took my money and I got nothing but colored water that smelled like a bad cheap after shaving lotion. They refused to give me my money back, They were arrogant, not nice to deal with. They kept me hanging for 2 months which my credit card company told me this a ploy of bad website companies, they know credit card companies don't pay after 60 days. That's why that white trash clerk "told me to go ahead." I have reported these people to American Express. Another company ripping off people. Be aware people. American Express will get my money back.
1.0
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
I didn't like
  • Them
#1430216
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Scentmatchers - Complete Scam

Scentmatchers - Complete Scam
I don't believe they even try to match scents. It seems they send the same cheap and totally nauseating fragrance to everyone claiming they tried. For the cost of a few cheap bottles and shipping, theyve scammed me out of $75. Communication was vague and inconsistent from the beginning. I reported them to the BBB and they lied saying I was never a customer (see photo). This is a completely unethical company running a scam.
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1425874
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I should have known better. My favorite perfume, Lauren, was discontinued. I thought if I could even get something close to it I would be happy. So, I ordered from Scentmatchers. I received the most awful smelling stuff. It can't even be described. Probably if you...
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#1414681
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My perfume of 35 years (LAUREN) has been discontinued and I placed an order with scentmatchers to duplicate it. first bottle arrived and smelled nothing like it...second bottle was awful as well. I emailed back telling them how disappointed I was and to not bother...
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Anonymous
Mia

Order the Lauren Fragrance from Wholesale Body Oils. It is identical to the original Lauren Fragrance. They are based in Florida. You will not be disappointed.

Anonymous
Mia

FYI - I loved the Lauren Fragrance also. I remember when it came out I think in 1977 or 1978. It was beautiful. I wanted to let you know I bought the Lauren Fragrance at Whole...

1.0
Product
I didn't like
  • Nasty scent i received
  • Not a match to original
  • Misrepresentation of reproducing discontinued fragrance
#1413919
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Honestly the company seems really nice and customer service is pleasant. But they cannot get the scent right . I requested a specific brand and event and a completely different smell came. Imagine you expecting a fruity floral citrus smell and getting a marshmallow...
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2.2
#1413469
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I feel bad writing this post- but it seems that buying from this site was a bad choice-- I received an advertised replica scent that was vile and smelled nothing like the cologne it was suppose to mimic-- though customer service was quick to respond, they offered no...
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#1409959
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The tracking on my order stopped early in November. I have spent several occasions at the PO trying to get them to help. They didn’t even follow up on the info. They are “delivered” two other packgages within I never received. I filed a formal police report against the...
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#1407461
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Scentmatchers - Unsatisfactory

I had scent marchers recreate a discontinued scent from Victoria’s Secret called exotic bouquet, what they sent to me didn’t even come close to exotic bouquet, and it cost more than what it sold for at Victoria’s Secret, I will not order again and would not recommend them.
#1377154
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Contact Scentmatchers

Mailing Address:
Scentmatchers.com
P.O. Box 1550
Gaylord, Michigan 49734
United States
Phone:
(800) 859-9878
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Scentmatchers claims they can reproduce fragrances they clearly have never smelled. With absolutely no point of reference, they “reproduce” my favorite scent. Seriously disappointed. And on top of that, they do not provide refunds for their terrible product. Clearly...
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1.3
I didn't like
  • Perfume aweful scent
  • Terrible product
  • Smells awful no refund false claim of successful match
#1370657
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