Most helpful review

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Verified Reviewer
New Reviewer

Mixed satisfaction with out of market perfumes

I remember when this company stood by their products and customer service was important. When COVID 19 hit, I received an email that their shop was closing down as they were not an important industry. I dug around on the web and found this site. I did place an order, but the perfume smelled like the original. I have been leery of using this site since I began reading bad reviews. How sad that what was once a successful cottage industry is now a shadow of its original. No I dont want to purchase anymore of their products, and I dont recommend them to others. Abby S

User's recommendation: Caveat Emptore.

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ID
#2923484 Review #2923484 is a subjective opinion of poster.
Pros
  • Tell a good story
Cons
  • You do not know if its right until you get it
Preferred solution
I don’t want anything from them. I learned my lesson, and I won’t order from them again.
New Reviewer

Purchased

The scent is nice and I will keep it but after it is applied the scent disappears. It may not be exactly like Toccara but it is nice. I just wish it lasted because its like you have no cologne on at all. No I would not recommend

User's recommendation: It’s too expensive for it to be unsatisfactory.

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1 comment
#2080708

Good Morning. I was never a PO’d customer.lol The three samples that you sent me to try are equally as nice.

I think the first one lasts the longest. None of them last very long. But they do smell nice.

You tried your best. Thank you.Gay Rose

ID
#2887638 Review #2887638 is a subjective opinion of poster.
Loss
$80
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

My purchase

ScentMatchers - My purchase
Original review updated by user Nov 19, 2020
Hello. This was my first time in ordering from you. I ordered the remake or your Midnight flowers by Avon fragrance. I still have some of the original and I have to say that what I got was not close to what I was looking for. The perfume is not bad, Its just something that I don't use. I appreciate the effort you made, and if you need, I can give you the ingredients listed on the bottle. I was hoping that it would be close because I love the Midnight Flowers. Just a little disappointed. Thanks for Trying, and have a nice day! -Shannon G.
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ID
#2292806 Review #2292806 is a subjective opinion of poster.
Pros
  • Easy ordering
  • Quick service
Cons
  • You do not know if its right until you get it
Loss
$80
Preferred solution
Let the company propose a solution

Secret 55

Hello, I was so excited to finally recieve my fragrance, but it doesn't smell anything like it. Its suppose to be Victorias Secret 55. Could you apply a refund please.
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ID
#1940954 Review #1940954 is a subjective opinion of poster.
Location
Augusta, Georgia

Sent wrong perfume i reordered and told them not to send me the same thing if it wasn,t the scent i ordered which was ultima 11 by charles revson not to take money out of my account did the same thing

wrong perfume told them not to take it out again out of my account and they sent the same thing and took it out of my account again it was suppost to be ultima 11 by charles revson by smelt nothing like it it has a piney smell
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ID
#1936549 Review #1936549 is a subjective opinion of poster.
Location
Charleston, West Virginia

Awful smell, half full cheap bottle

Scentmatchers are the worst company I have ver dealt with., ALSO PAYPAL HAS GOTTEN awful, I dispute it as not being what I ordered , they (PayPal) WAS 'STRUCTERLY 'THE SAME SO THEY CANT REFUND, I TOLD THEM WATER IS A MASON JAR WOULD BE STRUCTERLY THE SAME, I am still...
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ID
#1823265 Review #1823265 is a subjective opinion of poster.
Pros
  • Tell a good story
  • But t
Cons
  • Nasty scent i received
  • Not a match to original
  • Poor customer service return
Loss
$82
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Do not buy products from ScentMatchers

While looking for a replica of my wife's Interlude, I was sent to Scentmatchers from Fragrance.net. My daughter and wife have good noses and said it is not interlude. My wife says it has undertones which she cannot handle, or she will get sick. Unfortunately, I found their return policy too late. I also noticed that the order notification said if there were any problems to please notify them, but the phone numbers and website under that statement were left blank. I am going to notify Fragrance.net, which sent me to your website and am hereby joining all of you customers who have been truly disgusted with their product. I sent them an e-mail, but the way I have been treated, I dont expect a reply. Maybe they will surprise me.
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ID
#1744219 Review #1744219 is a subjective opinion of poster.
Pros
  • Quick de3livery
Cons
  • Ban replication

Total fraud - don't go near them.

Total scam. Do your homework and read the reviews on every site you can find. They promise to match a scent - but, they don't. Not even close. This is a complete fraud. Look into all of the businesses owned by Angela Lynn Schultz and Adam Lawrence Schultz. You will see this is a pattern. And they are making a fortune committing this fraud. Owning and showing horses is expensive, but they seem to do just fine with trips around the world, etc. Forty acres of land and an 8100 square foot house with 8 bedrooms and 6 bathrooms - all on a lineman's salary. Next letter for the Michigan Attorney General and Form 3949-A to the IRS.
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ID
#1742405 Review #1742405 is a subjective opinion of poster.
Cons
  • Fraud
Reason of review
Bad quality
Loss
$75
Preferred solution
Full refund

DO not order!

Terrible Customer service! Product does not smell anything like the original! They won't even try to remake it with a sample or the original perfume! $70 + down the drain! Unfortunately we do not offer refund or remake option as per our policy below: We cannot re-use the fragrance for health and sanitary reasons, therefore we cannot accept returns for refund on our fragrances for any reason. Please understand that by ordering you will likely be able to get your favorite fragrance again, but if you are not happy a refund is not available.
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ID
#1735796 Review #1735796 is a subjective opinion of poster.
Location
Jersey City, New Jersey
New Reviewer

I am getting ready to reorder. We had the BEST experience with Scentmatchers!!!

I am getting ready to reorder. We had the BEST experience with Scentmatchers!!!
As you can see my wife went through the 1st bottle and is almost two-thirds way through the second. They are not a scam!! The first time they got the scent wrong. So we called and they tried again. The 2nd time they got it almost perfectly. Now if you didn't give them...
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5 comments
#1796522

Ordering a second bottle and getting two is a gamble. But, alas, they are not taking orders now, so I am out $81.

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ID
#1721381 Review #1721381 is a subjective opinion of poster.
Pros
  • Were quick and communicative
  • Willingness to satisfy
  • Product delivery time
Reason of review
Exactly as described/ advertised
New Reviewer

Do not even bother!

There so called experts were not even close to the perfume I requested. They won’t refund your money or work with you when you complain. I now have a $60. Bottle of stink! They are so bad I would not even give them a star.
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1 comment
#1791180

Same here I had the same thing happen!

ID
#1716452 Review #1716452 is a subjective opinion of poster.
Service
Scentmatchers Customer Care
Cons
  • Product was a scam in that it had zero scent
  • Smells awful no refund false claim of successful match
Reason of review
Bad quality
Loss
$60
Preferred solution
Full refund
New Reviewer

Do not buy this is a scam

I got two bottles of nasty cheap drugstore perfume that smelled nothing like the original I requested. I have a bottle and compared the two so I have proof. Might take them to small claims court
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ID
#1714295 Review #1714295 is a subjective opinion of poster.
Service
Scentmatchers Customer Care
Cons
  • Terrible product
  • Nasty scent i received
Reason of review
Not as described/ advertised
Loss
$72
Preferred solution
Full refund

Do not order from them take your money and it smells nothing like product suppose to

Order from them for my friend it was wrong smell I told them I ordered a different scent to see if they would get it right told them not to take money out of my account I if it was same stuff they did any how same scent wrong stuff they took me for $72.00 I also have a copy of where I told them it’d it was same scent not to take it out it was suppose to be a woody like smell like pine it was a floral smell just like my friend Treasa order way off from the autism 11 smell I think I need a refund we have been taken 2 time they r a scam company that’s why they won’t give u a refund for wrong smell I will check into it where I told them not to take out of my account if it was the same scent I contacted them when my friend got the wrong scent they said no refund they r s joke
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ID
#1712286 Review #1712286 is a subjective opinion of poster.
Location
Laurel, Maryland
New Reviewer

Not to order

wrong smell doesent even smell like a pine woodly smell like Altima 11 my friend ordered this and she got wrong smell so I described it that it smell like pine and a woody smell and if it didn,t not to take it out of my account well they sent me the same thing anyway I hate the smell ;it smells like flower not piny woody smell they shouldn,t have took my money out like I told them sent them a special note about this and stjll took it out I think they should refund my money or send the right stuff
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ID
#1711141 Review #1711141 is a subjective opinion of poster.
Service
Scentmatchers Customer Care
Pros
  • I want the right scent
Cons
  • Nasty scent i received
Reason of review
Return, Exchange or Cancellation Policy
Loss
$71
Preferred solution
Full refund
New Reviewer

Not to order

I ordered Altima 11 vintage scent its suppose to have a pine smell it smells like flower I told them if it didn.t smell like the original smell not to take my money out of my account because my friend ordered it it was wrong so I thought I would try it and got scamed just like she did I think I deserve a re fund because I told them not to take it out of my account and they did anyway gonna check in on this because I got my message that I scent to them no wonder they said they don't refund I didn't no this until my friend Treasa got in touch with them I even told them it was a green and piney smell what more does it take to no this id not a woody smell it smell like a cheap flower smell
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ID
#1711133 Review #1711133 is a subjective opinion of poster.
Pros
  • I want the right scent
Cons
  • Smells awful no refund false claim of successful match
Reason of review
Return, Exchange or Cancellation Policy
Loss
$71
Preferred solution
the right smell
New Reviewer

Do not waste your money to these thieves

2nd time ordering. First was no match. Then they said new way of making perfume. So i placed 2nd order. It is the same as first batch. TOILET WATER.
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ID
#1706919 Review #1706919 is a subjective opinion of poster.
Pros
  • So far there are no pros
Cons
  • Smells awful no refund false claim of successful match
Reason of review
Bad quality
Loss
$79
Preferred solution
Full refund

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