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This is a copy of mycomplaint to Scentmatchers: Purchase Date: 2/23/2017 10:13:06 AM GMT Store: Scent Matchers Order ID: BQ0PXxxxxxx I was so disappointed to receive my "matched" scent from your company. I asked for Gucci No 3 and I understood it may not be exact. It...
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Anonymous
Vicki Sloan

I ordered a rendition of Intrique by Mary Kaye and was so excited to receive it. What I got was a floral, heady fragrance that made me sneeze and was almost impossible to get ...

1.3
Product
#1026090 by anonymous
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It took 3 weeks to recieve the cologne i paid for. It was a brand and scent they did not have listed. When it was still around it only cost at most $5, but i loved the smell so much id do anything to get it. They said 2 weeks to recreate the new smell from scratch....
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2.1
Product
#1009308 by anonymous
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I love Givenchy Organza Indecence and was promised a scent match, nothing could be further from the truth. The perfume I purchased smelled nothing like the scent I ordered and it felt sticky on my skin. Pretty gross actually. I will say when I wrote them and complained...
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2.0
Product
I liked
  • Getting a prompt refund
I didn't like
  • Nasty scent and sticky substance
#982649 by dottied
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Scentmatchers - Love love LOVE!!

Scentmatchers
by anonymous #1130811
5.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
I love my perfume!! They recreated Caesars Palace "Ferentina" for me. Oh my gosh!! I love it! It's closer than I ever dreamed it could be. I'm so happy! I've missed my favorite perfume....
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Scentmatchers - Wonderful!

Scentmatchers
by anonymous #1109650
I ordered a fragrance which my dad purchased for me for Christmas many years ago and am thrilled!!! The memories this brings back are so sweet!!! I love it!
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Scentmatchers - Exact Match!

Scentmatchers
by anonymous #1106565
5.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
They matched a men's cologne from the late 60's...Dante. I received it in a timely fashion, in a beautiful designer glass bottle. I could not be more happy that my "much younger" husband gets to wear this amazing scent! Worth every "scent" LOL
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Scentmatchers - Bobby Jones Review fragrance , Sorry Missed IT.. NEED TRY AG

Scentmatchers
by anonymous #1097991
3.3
Details
Advertised vs Delivered
Diversity of Products or Services
Price Affordability
Reliability
Value for money
Website
Yes , Sent in my refund request.
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It has been 3months since I returned the horrible disgusting scent I've ever smelled. I still have not received a refund. Instead of emailing me about ordering more of your scents......email me telling me when I am to receive my money!!!!!!!!!! What are you guys...
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Scentmatchers Stanley, North Carolina
#951868 by anonymous
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...tried a fragrance, arrived all broken and destroyed (fragrance was a match), ...requested a refund or replacement...rec. immediate email that replacement was on the way... rec. replacement in reasonable time...excellent, with initial on bottle. I am in the process...
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4.9
I liked
  • Matched my scent
  • Secure pay site
  • Willingness to satisfy
#950287 by user15367619
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I got my first fraudulent charge on my card after purchasing this wretched waste of time and money. The smell wasn't anything like the perfume I wanted, or like any nice perfume I've ever smelled. It was disgusting. They won't just send me the refund, they are being...
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Anonymous
Anonymous

They are making huge claims that they can match a high quality cologne. I'm glad I read your review. I thought this may be a scam. Thanks.

1.0
Product
I didn't like
  • Nasty scent i received
  • Not a match to original
  • Scent i recieved
#907461 by Hatreadbook
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Scentmatchers big scam

These people are out to scam you. I ordered a reproduction of Zen what I got was vanilla extract. Anyone who thinks the "perfume" smells like the one they ordered has been wearing vanilla extract all this time. I have smelt better for $2.99 at the flee market. The...
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1.0
Product
#875773 by anonymous
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Scentmatchers

I truely believe this company is running a scam....The product I received in the mail was NOTHING like the cologne they claimed to be reproducing.....not remotely close to what I wanted....then when you ask for a refund they tell you they have invested $40....I felt...
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#871427 by anonymous
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I ORDERED WHAT WAS SUPPOSED TO BE RALPH LAUREN ROMANCE INSTEAD I RECEIVED STINK TOILETTE WATER INSTEAD WANT MY MONEY BACK AND A REAL PERSON TO WHOM I CAN DEPEND ON TO GET THIS RETURN ON THE WAY GET ME RETURN AUTHORIZATION NUMBER OR WHATEVER IS NEEDED TO MAKE THIS...
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1.0
I didn't like
  • Poor customer service return
#858732 by anonymous
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I received a package from this company, however, I did not order anything. There was no packing slip or invoice enclosed in the box, only a card with a picture of a family on it and inside it thanks you for your order. I had to go to their website to look up a phone...
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Anonymous
Anonymous

Instead of all this, just call your redit card company and report them, they will stop any payment or reimburse you.

#853035 by anonymous
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