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Scentmatchers

I truely believe this company is running a scam....The product I received in the mail was NOTHING like the cologne they claimed to be reproducing.....not remotely close to what I wanted....then when you ask for a refund they tell you they have invested $40....I felt...
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Product
#871427 by anonymous
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I ORDERED WHAT WAS SUPPOSED TO BE RALPH LAUREN ROMANCE INSTEAD I RECEIVED STINK TOILETTE WATER INSTEAD WANT MY MONEY BACK AND A REAL PERSON TO WHOM I CAN DEPEND ON TO GET THIS RETURN ON THE WAY GET ME RETURN AUTHORIZATION NUMBER OR WHATEVER IS NEEDED TO MAKE THIS...
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1.0
I didn't like
  • Poor customer service return
#858732 by anonymous
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I received a package from this company, however, I did not order anything. There was no packing slip or invoice enclosed in the box, only a card with a picture of a family on it and inside it thanks you for your order. I had to go to their website to look up a phone...
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Anonymous
Anonymous

Instead of all this, just call your redit card company and report them, they will stop any payment or reimburse you.

#853035 by anonymous
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Perfume Review

Scentmatchers
by anonymous #898626
2.0
Details
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
I ordered Wild Musk Oil but when it came, it smelled NOTHING like it! AND I had an allergic reaction to it. I sent it back immediately but 3 months later i still haven't received credit for it! Extremely unhappy with this company!
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Perfume Review

Scentmatchers
by Ileena1022 #883157
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
Last year I ordered a match for Coty Imprevu. What I got was nowhere near that scent and smelled more like Coty Muguet. Unfortunately I waited too long to send it back and the return process was not user friendly. I will never use this company again and would not recommend.
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Short Review on May 29, 2016

Scentmatchers
by anonymous #856256
Having issues? Contact the BBB (better business bureau) they have the authority to promptly handle the situation (most of the time in your favor)
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Perfume Review

Scentmatchers
by KrisT10 #835268
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
I recently ordered perfume from this company and was so excited to have my favorite fragrance back. The excitement was short lived because this perfume STINKS and smells NOTHING like the original. Like other reviews, it smells like cheap old lady perfume. Complete waste of money!
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My husband ordered (by mistake) a duplicate of KL to this company. It took forever to arrive and then I thought, hey, it might be good. NOT. It smelled like cheap ole fake perfumes from Woolworth days. Yes, I am that old. Cheap, tacky bottle. False advertising. He...
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Product
#843783 by anonymous
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I remember this scent well, for many reasons. I can pick it out in a crowd of people. The problem with this particular cologne is it is discontinued and those that have bottles know they have a treasure. The smallest bottle of this stuff costs around $200 and when I...
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5.0
Product
#840044 by WordofMouthMatters
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Scentmatchers

I had a very bad experience with this company. My husband ordered perfume for me to match my favorite scent, Wild Musk by Coty. I was so excited when it arrived. I sprayed a little on my wrist. It smelled horrible. I had to wash three or four times to get rid or...
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Anonymous
Anonymous

I am so disappointed cin the service! My Mother placed an order with this company, She wasn't Happy, returned it. Now almost 3 months later, She still has not received a refun...

1.0
Product
I didn't like
  • Nasty scent i received
  • Not a match to original
#837661 by anonymous
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Exceptionally Satisfied!!! When I got my fragrance in the mail, it passed my test. I've worn Dolce and Gabbana for Women since 1993, the year my youngest daughter was born. I kept my composure after putting some on as I excitedly recognized the scent, I called my...
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Product
I liked
  • Were quick and communicative
  • Matched my scent
  • Sent the perfume quite quickly and communicated very well
#836103 by Mariealeece
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(Integrity) ScentMatchers Yes I Would recommend ScentMatchers to everyone despite what some others have claimed in their negative reviews. I know first hand from experience ScentMatchers would make it right for them if their was ever was a problem. ScentMatcher...
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5.0
I liked
  • Secure pay site
  • Family owned
  • Willingness to satisfy
#814342 by anonymous
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I just received my personalized ( so called ) bottle of my discontinued favorite perfume .Le Feu D'Issey . Le Few D'Issey was a very fresh and totally unique fragrance , very green , lots of bergamot and bulgarian rose . The nice bottle that arrived with my m=name on...
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3.5
Scentmatchers Charlevoix, Michigan
I liked
  • Sent the perfume quite quickly and communicated very well
  • Were quick and communicative
I didn't like
  • Scent i recieved
#785673 by anonymous
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The perfume I received from Scentmatchers not only didn't smell anything even remotely close to what I was trying to duplicate, but it actually smelled bad. I don't even want to ask a friend if they want it, it smells that bad. I wouldn't advise trying this company,...
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#783187 by anonymous
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