ScentMatchers
Reviews and Complaints
They are not able to re-produce a beautiful classical fragrance.
- Not a match to original
- Misrepresentation of reproducing discontinued fragrance
- Did not receive any response to two emails and one chat
Preferred solution: Admit that you cannot duplicate and refund
Unsatisfactory
Doesn’t smell anything like the scent. I wasted $70
Scentmatchers is a complete fraud!!!
I received my "perfume" yesterday. I was so excited!
I opened the box sprayed it on my wrist and..... wtf??? It smells like plastic!!!! I even asked a couple friends (without telling them what i thought) and they also said plastic!!!
If Scentmatchers was on the up and up you'd think they would smell their product before they ship it out! Obviously they aren't and they don't care what kind of crap leaves their business. Aaaaannnd.... surprise, surprise they stopped returning my emails as soon as I received it!
Also, they covered up my address, the barcode, and the QR reader tag on the front of the box with paper you could barely see through. The only thing not covered was their address. Was this to delay delivery??? I don't know.
Probably.
Anyone else have the same problem? Luckily the USPS did a great job and got it here early enough for me to call foul!
- Not a match to original
- Scent i recieved
- Poor customer service return
Reorder
Not exact, but loved it & will re-order
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Verified ReviewerNot even remotely close!
I ordered Escada Collection which is a discontinued scent and my favorite. I ordered a bottle and a travel bottle.
I received only the regular size bottle and it didn't smell close to what I had. I complained that it wasn't the same scent. They asked me to send them a few drops of my original bottle so that they could match it. I finally received the new order which included the travel bottle this time and it's not even remotely close to the scent I provided.
You would think that someone would check it compared to what I provided to make sure it matched or was even close but that isn't the case. They are refunding my money but what a waste of time and shipping $ to send them my bottle.
Very disappointed in the outcome especially since they had an original sample to use. Would never trust them to do any other scent considering they couldn't match the scent even with an original bottle.
SCAM! Please don't waste your money
Fraud
NOT a match
I was a big fan of Hollister's August when it came out years ago. Couldnt wait to see if this site measured up after ordering - especially from all the positive reviews elsewhere.
I compared what little I had left of the original to what I received from scentmatchers and what I got was a sweet scent compared to the musk of August. This is my first order from them and my last, whether or not I get my money back I won't be buying a "random" new scent - that now that its been on for a few minutes on my hand smells like the cheap perfumes you get at Marshals.
Very reputable
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Verified ReviewerAE Bohemian
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery Stinky
Smells Horrible!!!
Preferred solution: Full refund
A Stench to Remember
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Please consider those of us cursed with chemical sensitivities and be judicious about wearing scents and perfumed products in public places ; one in our family is asthmatic and easily triggered by such things, my wife is very sensitive (at her office, a Pediatricians' group, all scented products are strictly forbidden for patient and employee benefit) ; and I could cite more examples space permitting. I'm sure you don't intentionally go around triggering peoples' allergies, but please be aware that more persons are affected than you realize and take it easy.