Kristina G Oey

They are not able to re-produce a beautiful classical fragrance.

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Based on their advertisement, it is a total misrepresentation. They were not able to duplicate a beautiful, classical fragrance that has been discontinued, but some people on Ebay try to sell at an exhorbitant rate. What they have sent me is a bland, fruity wash that is very modern, harsh. They claim to have lots of experience, which may be true, but they do not know how to re-create a beautiful, classical fragrance such as Casma from Caswell-Massey. Furthermore, I contacted Chat on line, I sent 2 emails directly more than 24 hrs. I have not receive any response. Tonight I contacted Chat again, the response was that the scent Team is reviewing my email and will respond within the hour. They are quick at taking the money, but very slow to respond when the customer complains.
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Loss:
$70
Cons:
  • Not a match to original
  • Misrepresentation of reproducing discontinued fragrance
  • Did not receive any response to two emails and one chat
Reason of review:
Bad quality

Preferred solution: Admit that you cannot duplicate and refund

Anonymous
map-marker Pittsburgh, Pennsylvania

Unsatisfactory

I had scent marchers recreate a discontinued scent from Victoria’s Secret called exotic bouquet, what they sent to me didn’t even come close to exotic bouquet, and it cost more than what it sold for at Victoria’s Secret, I will not order again and would not recommend them.
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Reason of review:
Not as described/ advertised
Anonymous

Doesn’t smell anything like the scent. I wasted $70

August 2018. Doesn’t smell even close to the scent. No match. Wasted $70.
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Reason of review:
Not as described/ advertised
Shellie M Jfp

Scentmatchers is a complete fraud!!!

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I received my "perfume" yesterday. I was so excited!

I opened the box sprayed it on my wrist and..... wtf??? It smells like plastic!!!! I even asked a couple friends (without telling them what i thought) and they also said plastic!!!

If Scentmatchers was on the up and up you'd think they would smell their product before they ship it out! Obviously they aren't and they don't care what kind of crap leaves their business. Aaaaannnd.... surprise, surprise they stopped returning my emails as soon as I received it!

Also, they covered up my address, the barcode, and the QR reader tag on the front of the box with paper you could barely see through. The only thing not covered was their address. Was this to delay delivery??? I don't know.

Probably.

Anyone else have the same problem? Luckily the USPS did a great job and got it here early enough for me to call foul!

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Cons:
  • Not a match to original
  • Scent i recieved
  • Poor customer service return
Reason of review:
Not as described/ advertised
Kora Sjh

Reorder

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I have friends that want to order from you!!!Like
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Maddie G Bhz

Not exact, but loved it & will re-order

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Forever Ive loved Ultima II sheer scent. Ordered a bottle about a year ago. And although it was not exact, it was very close & I love it regardless. I'm about to reorder another. I personally had a positive scent matcher experience.
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Reason of review:
Good quality
Pam S Wwu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Not even remotely close!

I ordered Escada Collection which is a discontinued scent and my favorite. I ordered a bottle and a travel bottle.

I received only the regular size bottle and it didn't smell close to what I had. I complained that it wasn't the same scent. They asked me to send them a few drops of my original bottle so that they could match it. I finally received the new order which included the travel bottle this time and it's not even remotely close to the scent I provided.

You would think that someone would check it compared to what I provided to make sure it matched or was even close but that isn't the case. They are refunding my money but what a waste of time and shipping $ to send them my bottle.

Very disappointed in the outcome especially since they had an original sample to use. Would never trust them to do any other scent considering they couldn't match the scent even with an original bottle.

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Reason of review:
Reliable warranty
Anonymous

SCAM! Please don't waste your money

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The product looks like it's made and packaged by a couple of teens in a garage. The company name isn't even in the box. But far worse is the fact that they don't even try and replicate the smell . They pretty much send cheap yellow body spray. I am livid to say the very least.
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Reason of review:
Bad quality
Anonymous

Fraud

Fell for their scam a couple of years ago before I knew of this site. Don't buy anything from these lying thieves. All I got from them was a very, very, very cheap stinky nauseous liquid.
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Reason of review:
Damaged or defective
Anonymous

NOT a match

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I was a big fan of Hollister's August when it came out years ago. Couldnt wait to see if this site measured up after ordering - especially from all the positive reviews elsewhere.

I compared what little I had left of the original to what I received from scentmatchers and what I got was a sweet scent compared to the musk of August. This is my first order from them and my last, whether or not I get my money back I won't be buying a "random" new scent - that now that its been on for a few minutes on my hand smells like the cheap perfumes you get at Marshals.

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Reason of review:
Not as described/ advertised
1 comment
Guest

Please consider those of us cursed with chemical sensitivities and be judicious about wearing scents and perfumed products in public places ; one in our family is asthmatic and easily triggered by such things, my wife is very sensitive (at her office, a Pediatricians' group, all scented products are strictly forbidden for patient and employee benefit) ; and I could cite more examples space permitting. I'm sure you don't intentionally go around triggering peoples' allergies, but please be aware that more persons are affected than you realize and take it easy.

Anonymous

Very reputable

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I actually liked the three bottles of perfume I ordered. One for my sister I had never smelled before, but she was really excited to use Blue Jean by Jovan. She said it was exact. Customer care is very accommodating as well, so I’m not sure why it had any bad reviews. They have stated that they will refund the purchase or remake any perfume that you aren’t satisfied with. The scents have lasted all day and they will also adjust the strength of the perfume if you prefer.
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Reason of review:
Good quality
Jeniah Noh

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Verified Reviewer

AE Bohemian

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The scent was no where even close to Bohemian. It smells sickly and chemically. None of the floral notes come through or anything. I even smelled the bottle of what I have to check and they are so vastly different. The scent matchers dupe smells super cheap
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Reason of review:
Bad quality
Zlata Wpy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Very Stinky

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I received it today. It is a terrible product and has a sweet chemical smell which will make me sick. I have a hard time washing the smell off my wrist. It is the worst thing I have bought in years. I tried calling them during office hours and thetre is only a recording.
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Reason of review:
Bad quality
Anonymous

Smells Horrible!!!

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I ordered Day by Gap, which should smell light and citrusy (main notes should be grapefruit, lemon and lily of the valley), AND got sucked into the second bottle. What I got smells absolutely terrible, I couldn't wash it off fast enough and even after scrubbing my arm I can still smell it. My best description is heavy, sickly sweet, flowery old lady perfume. I am beyond disappointed and out almost $50. Has anyone been able to return theirs for a refund? I should have known it was too good to be true, these things usually are, but they had so many good reviews that I got suckered.
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Loss:
$45
Reason of review:
Bad quality

Preferred solution: Full refund

1 comment
Guest

I had the same issue....my scent was nauseating. I contacted them and they refunded my money and told me to keep what I had ordered.

Anonymous

A Stench to Remember

I ordered a scent from Coty that I loved in the 60's. It arrived and the stench from this "perfume" was beyond horrible. I couldn't wash this smell off my hand completely. I had to put it in a box and bag and toss it on the floor to get away from it. I called the company and got no answer. It took two calls but they agreed to a full refund. I learned my lesson. They didn't want the perfume or lotion back and told me to donate it but I tossed it in the garbage and would never inflict that odor on anyone else !!!
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Reason of review:
Return, Exchange or Cancellation Policy
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