Anonymous
map-marker Colorado Springs, Colorado

Scentmatchers - Fake Parfum Review from Colorado Springs, Colorado

Will never oder again from them they dont send u what u want its a lie web.I recived finely oder after 3 mont and its fake parfuem with no label on it smell so bad never again...
View full review
1 comment
Guest

For starters go to school and get some modicum of education so you can write an intelligent, coherent sentence. And I don't me in 'text shorthand'... Because what you wrote, the misspellings, and your inability to express yourself intelligently doesn't make Scent Matchers look bad, it makes you look like a total ignoramus!

Anonymous
map-marker Saukville, Wisconsin

Ripped off my $20 sample

Claimed to be able to match scent, I ordered and received product which didn't smell anything like original . They said if they had a sample of original they could do better. I ordered sample of discontinued perfume and mailed it to them. They credited my account , claimed they never got my sample, (they did) and refused to try to make it again. So just out my sample!!!! SHODDY business practices!!!! I e-mailed them back and forth, story changed constantly, they would say one thing but I had their previous e-mails to prove differently so they would change their story, just didn't want to try again.
View full review
Loss:
$25
1 comment
Guest

I had high hopes they could make my favorite perfume, Pucci Vivara, which is discontinued. For $60 I assumed it would!

It does not. It stinks like gardenia (which I hate) and an old lady.

Anonymous
map-marker Nashville, Tennessee

Ordered cologne,got it, sent it back, no refund

I ordered a cologne , recievedit, did not like it, sent it back, no refund.I want you to send my money back to me or I will contact the Better Business Bureau.I am not arich person and can use that money for something else. I am an honest person and do not wish to be done this way. Please see fit I get my money back. I will be waiting for this to happen as soon as possible. Please don't let me down. Please getthis straight, I want my money back. I would not do you this way and I know you will do the right thing. I will be waiting for a quick response. I was very disappointed in this transaction. I will appreciate your quick reply. Don't let me down. I cannot afford to loose this kind of money.Please, please, send my money to me as soon as possible.Thanks
View full review
Loss:
$60
Anonymous
map-marker San Jose, California

Waiting for product

To: Customer Support Re: Incorrect order I placed an order with what I thought was another company at somehow went to Scent Matchers. You have charged us and we have still not received the product. I would prefer to have our money back this is not what we wanted. I'm unaware as to how the order went from RL to your company but am determined to find out. Upon pulling up your company online all I see is complaints and words such as scam etc. This is not a company that I want to deal with especially one that does not answer customers calls. I am providing you with the following information to receive a refund and will not open the package if it ever does arrive it will be returned to sender immediately from the post office. I am also contacting the source my wife used to pay to involve them. You can save some time and aggravation by issuing a refund to us. The following is the name an address. Thank you in advance for your prompt time and attn. Elvira Kalish Po bx 609 Green Creek, NJ 08219 Email- av5460@***.net 609-442-**** contact number
View full review
1 comment
Guest

received my ,perfume, today and it didn't smell anything like NEW WEST.... more like fly spray....and very oily.....was supposed to be a gift for my daughter for christmas.

as I am in Aust. had to pay an extra $18 for post......very disapointted..

wish i could have seen these comments before i made the purchase

Anonymous

Didn't Match One Bit and Took 15 Days To Issue A Credit !!!!!!!!!!!!!!

I placed an order for two bottles of Forever Krystle on December 22, 2013. I received the order around January 14, 2014 with the cardboard box partially open and the whole box smelling of perfume. One of the glass bottles had a piece missing out of it. There was hardly any packaging material used during shipment. Both the box and the intact bottle smelled nothing like Forever Krystle. I shipped the items back at my expense using my packaging maternal so the intact bottle wouldn't get broken. The items were received by Scentmasters on January 17, 2014. As of February 1, 2014 I hadn't received a credit for either bottle. After threating to file a dispute with my credit card company Scentmaster customer service manager Jennifer Monroe responded and said a refund was issued and that credit card companies usually give them 30 days to issue a refund. I sent her a response saying my credit card company allows disputes after 15 days and that I thought they were just dragging their feet. Jennifer Monroe responded with a smart remark. DON'T USE SCENTMASTERS !!!!!!!!!!!! THEY DON'T DESERVE OR APPRECIATE YOUR BUSINESS !!!!!!!!!!!!!
View full review
1 comment
Guest

It's a total scam!! They insist you will only receive a refund once they receive the product back, and then they give you a totally fake address so your returned merchandise is "never recived", so no refund is given.

If you use Google maps, you'll see either the address doesn't exist, or it's a vacation home in Florida. They "stole" around $ 75 from me using this scam.

Anonymous
map-marker Phoenix, Arizona

They ripped me off. Completely. I have nothing and they have my money.

This company is just wrong. Even after they received my cologne back [which their web promise is to return $ if not satisfied] - they didn't...at the expense of $80. They have my $80 and I have nothing. They didn't even close to matching the cologne...not even in the same ball park...to be fair what they sent me smelled ok...it just wasn't at all what I ordered so I sent it back. They never answer their phone and they don't really answer emails either... you get a "canned response" like from a robot. Made no attempt to contact me after I sent emails asking for a phonecall. They have my money and the product and I have nothing.
View full review
2 comments
Guest

Well after reading so many complaints about scentmatchers.com I think it will be on my best interest to listen to the warnings and not waste my time money and effort trying to match one of my favorite discontinued fragrances. SORRY so at customers were ripped off acker and disappointed with this company.

Glad I'm taking the customers advise. Ttfn

Guest

Same exact thing happened to me. Don't do business with this company. They are rip off artists.

View more comments (1)
Anonymous
map-marker Tucson, Arizona

DO NOT DO BUSSINESS WITH THESE PEOPLE

I spent an outrageous amount to get my sweetheart a bottle of the Abercrombie "Now". It clearly was not and as these others attest, there is no getting ahold of them. DO NOT WASTE YOUR MONEY. DO NOT WASTE YOUR MONEY.DO NOT WASTE YOUR MONEY.DO NOT WASTE YOUR MONEY.DO NOT WASTE YOUR MONEY.DO NOT WASTE YOUR MONEY.DO NOT WASTE YOUR MONEY.DO NOT WASTE YOUR MONEY.DO NOT WASTE YOUR MONEY.DO NOT WASTE YOUR MONEY.DO NOT WASTE YOUR MONEY.DO NOT WASTE YOUR MONEY.DO NOT WASTE YOUR MONEY.DO NOT WASTE YOUR MONEY.
View full review
Loss:
$100
Anonymous
map-marker Washington, District Of Columbia

No match

I received my Sensi and it smells nothing like Sensi. It burned my nostrils and made me sneeze. When I attempted to return item, I was given a PO Box in Michigan; however, the USPS will not mail my perfume and stated that companies that do mail perfume, i.e., Avon, Mary Kay, etc, have special permits. When I inquired with Scentmatchers, I was informed the USPS is WRONG and to mail it. So, what now? Suck up the $60? Give it as a gift? I tried. It stinks! Nobody wants it. I feel foolish. I will never use them again.
View full review
Loss:
$60
Jannine Iaa

WAS CHARGED IMMEDIATELY - NEVER HEARD BACK

I was looking for New West by Aramis which has been disscontinued for ages now. their company kept coming up on the search engines. clearly they have spent all the $ they rob all of us into "good use" - having their site rank higher and get more unsuspecting innocent folks like you and me. since New West is nowhere to be found, and "scent matchers" claimed to match any scent, i ordered. they charged me right away but i never received anything. i proceded to call numerous times and their answering machine says to leave a message or email, because they do NOT return calls or answer phone calls. I looked up their address on the website and its not an actual store... its a PO BOX in BEVERLY HILLS! however my credit card company shows the charge was done from FLORIDA. other complaints show they ship out of FLORIDA. after numerous unanswered calls and emails, followed by an overwhelming number of complaints for fraud against this company clearly seen on the web, i have decided to call my credit card company and dispute the charge so i can get my money back and not ever have to deal with these people again. DONT WASTE YOUR TIME OR MONEY. THEY SCAM. they are a fraud. beware!
View full review
Loss:
$60
Anonymous
map-marker Roscoe, Illinois

Not even CLOSE to the scent I ordered

I ordered a perfume I used to Love called Sensi by Armanio. They swore they could match it perfectly. Not a clue what it is that they sent to m e but it is NOT anything at all like Sensi..it is a nasty smell!! Tried to call them but did not get through. Just sent an email to see how I can get my money back. I am guessing it will cost me way more in postage then the bottle and the horrible stuff in it cost them to put together. I am also guessing that no matter what one orders from them it all smells the same!!!
View full review
Anonymous
map-marker Manchester, New Hampshire

SCENT MATCHERS'S BAD BUSINESS

Scent Masters became my last resort after my favorite fragrance was discontinued. I placed my order and received their "match" three weeks later.

It was definitely NOT EVEN CLOSE to my scent. Since I could not get anyone on the phone, I sent several e-mails that came back undeliverable and am still in possession of this noxious swill. I let my desperation get the best of me and failed to notice the signs that something was amiss about this company starting with their web site which looks like it was designed by an eighth grader for extra credit. Please save yourselves a BIG headache and keep scrolling!!

It's a long, frustrating hassle, but I'm still pursuing my $60 refund. STATUS TO DATE: Unresolved

View full review
Loss:
$60
5 comments
Guest

Oh, how I wish I'd seen this site before I ordered. Cost me a fortune with the international shipping costs and local taxes and handling fees and smells nothing at all like what I ordered.

I assumed that I had someone else's order, and was going to contact them, but having seen this site I don't think there is any point. The scent I ordered is quite sharp and green - what I received is sweet and soapy.

It's not disgusting, but bears no resemblance whatsoever to what I ordered. Never again.

Oh I feel so much better getting this off my chest!

Guest

Just got my order. Very disappointed.

Smelled nothing like the scent I wanted replicated. Reminds of perfume found in a gallon jug.

Guest

Let's post on every site we can so others will avoid this SCAN COMPANY!

Guest

I had the EXACT same experience w/this company as the other commenter. DO NOT except the fragrance you want, nor a credit.

I fought them for months to receive my $85.00 credit to NO avail.

This is a TOTAL RIPOFF site! Beware!!

Guest

file a complaint with your credit card company. they do charge backs and you get your money back. just dispute the charge.

View more comments (4)
Anonymous
map-marker New York, New York

ScentScammers

I believed the claim that they would be able to match Trouble by Boucheron that was discontinued. Oy what scam artists! I received some watered down *** that I ended up using for home spray. I contacted customer support and never received a response to my complaint so I just gave up. All I can say is avoid these claims at all cost because it will cost you in the long run and there seems to be no one to appeal to! These people count on the fact that you don't have the time to wrangle with them over a bottle of *** perfume.
View full review
Loss:
$59
Janayah Hha
map-marker San Francisco, California

Misrepresentation

This company advertises that they will reproduce any discontinued perfume and will even personalize your choice of bottle. While the personalized bottle was a very nice touch, the perfume inside was generic and not even remotely similar to the fragrance they promised to recreate. While they did refund the majority of my money, less $11.25 for shipping, it was not a positive experience as I expected what was advertised. Had this been a gift rather than for personal use, I likely would not have realized that the scent was a generic soapy flowery scent rather than what I ordered. This is likely what the company is counting on to make their money. I also realized after the fact that you can type in anything, whether it is an actual fragrance or a random jumble of letters and numbers on the ScentMatchers website and it will still tell you that they can duplicate the scent without a sample.
View full review
Loss:
$11
Anonymous
map-marker Hoboken, New Jersey

New West "Match" Not a Match AT ALL

I was SO excited to read that Scent Matchers had an exact duplicate scent of "New West." I have been wearing this discontinued scent from Aramis for nearly 15 years. Women who love New West know what I am talking about.

I ordered it straight away, but when I received it I was horrified. Whatever they sent me smelled NOTHING like me beloved New West. I mean...nothing.

It was so gross it gave me a headache. I wrote the company to find oout if they had accidentally sent me something different and I got no reply.

AVOID!!!!

View full review
Loss:
$65
1 comment
Guest

A few years ago I was able to find a bottle of New West and paid a crazy amount of money for it. I have always loved the fresh smell of New West and didn't care how much it cost but the smell was stale.

Be careful when you do find a bottle of discontinued perfume, it may not hold up if it is several years old.

As for scent-matchers, you have saved me money and I thank you. Sorry for your experience.

It was hard to move on to new frances but if New West is ever brought back I would go back to using it in a heartbeat.

steveeeo
map-marker Liverpool, England

SCENTMATCHERS - ABSOLUTE CON - SHOULD BE RENAMED SH*TMATCHERS

To: support@***.com

Hi - I've just placed the order 408836**** online and then decided on the offchance to look at online reviews. I must state I am slightly concerned as there are many reviews stating your website is a scam?

Please can you let me know your intentions of this purchase, I am looking to replicate Armani city glam (for men) and would be extremely disappointed if I were to have false hope of obtaining this fragrance.

One very interesting review stated if you 'proceed' through your website without stating any discontinued fragrance your website does 'search' and then states it can guaratee to match it - which is worrying.

Obviously if you do not respond within a reasonable timeframe I will have to contact my credit card company and reverse the charge.

On the other hand I do realise there are always people who try to ruin companies good names, but I am rather concerned to see so many poor reviews.

I will await your reply.

Regards

Steve

---------------------------------------------------------

From: support@***.com

Hi Steve,

Thanks for your order!

We do have some negative reviews, but we've also processed literally thousands of orders in the last 3 years, so the vast majority of our customers are happy.

You went through the order process yourself, as you see it clearly says we can match fragrances 99% of the time, AND that rare or one of a kind fragrances would need a sample and if we can't obtain the sample from you we would void the charge within 12 hours. Therefore, if you type in some nonsense, and then order, we would e-mail to as for a sample and you would state you don't have one and we'd void the order. So no one is being scammed, we can match anything we have a sample for.

Best Regards,

Jennifer Monroe

Customer Service Manager

Scentmatchers.com

Brilliant Enterprises LLC

---------------------------------------------------------

To: support@***.com

Hi Jennifer,

Please can you let me know when my order is expected to be despatched?

Regards,

Steve

---------------------------------------------------------

From: support@***.com

Hello,

Your order is shipping on Monday the 23rd via USPS Priority Mail.

Best Regards,

Jennifer Monroe

Customer Service Manager

Scentmatchers.com

Brilliant Enterprises LLC

---------------------------------------------------------

To: Scentmatchers LLC

Jennifer,

Following my emails below I have now received the fragrance I ordered through your website, however, my initial suspicions have been confirmed - the fragrance you have actually sent is some garbage with absolutely NO resemblance to the original fragrance 'city glam' and therefore I will be contacting my card issuer to reverse the payment as this is an absolute con.

I will give you 48 house from this email to reverse the charges yourself or I will open a dispute and yet again, it appears, discredit your company and it's intentions.

Regards

Mr Steve Redfern

---------------------------------------------------------

From: support@***.com

Hello Steve,

I do apologize you were unhappy with your order, we did try our best. You can return the bottle for a full refund, the address is:

Scentmatchers LLC

RMA: 632197

10417 Fribourg Drive

Reed City, MI 49677

If you'd like us to try again free of charge, please enclose a sample of the original fragrance.

If you have further questions please let us know, again we are sorry the fragrance did not live up to your expectations.

Best Regards, Jennifer Monroe Customer Service Manager Scentmatchers.com Brilliant Enterprises LLC

---------------------------------------------------------

To: support@***.com

Jennifer,

I stated quite clearly upon order that if this was not as described then I will action a refund dispute. I am not willing to return this bottle of rubbish - it smells like some cheap soap rather than the fragrance you are supposed to have 'made'.

I am fully entitled to claim the funds back and if you are stating you will not do this unless, at my own expense I send back a bottle of rubbish that is not even worth the postage then I will just have to proceed through Visa, hopefully if I go via VISA then they will blacklist your company following so many obvious disputes other customers have raised.

I despise companies who basically sell *** knowing they're selling *** and claiming its quality. Your company is fraudulent and I will be taking this as far as my card company will allow - and indeed will warn others on the forums where possible.

If on the other hand you want to save us all the hassle I will accept the full refund. you first email stated you have 99% of happy customers....if thats ACTUALLY the case? Which I seriously doubt, you must either have a lot of customers with no sense of smell, or this % will drop dramatically within the next few months.

The forums appear to be true and although you say 'I apologise' I did clearly state at the beginning that if you are just fraudsters offering a 'con' then you should refund me immediately - you instead send me this absolutely dreadful aftershave that is maybe useful as a toilet cleaner rather than a body 'scent'.

Again, if you want to refund me I will accept that and that will be the end of it, if not I will take this as far as I can.

Steve

---------------------------------------------------------

From: support@***.com

Hello Steve,

I provided you the return address for the bottle you decided you did not want, if you want us to provide a refund you can return it. You are also free to pursue whichever other avenues you see fit if you feel that is a good use of your time.

Best Regards, Jennifer Monroe Customer Service Manager Scentmatchers.com Brilliant Enterprises LLC

---------------------------------------------------------

To: support@***.com

Jennifer,

Don't worry, I will - this will be more to ensure others don't fall for your scam like I did. And then you lied.

As a parting message, you are fraudsters, your product is obvious crap and maybe you should rename your company 'shitmatchers' - a company name should describe what you do in order to best promote it.

Steve

View full review
Loss:
$87
7 comments
Ledell Euh

Brilliant Enterprises LLC now has a new company called Level Up Mushrooms which is also a scam. I had issues with them and was basically disrespected via email in the same manner. I am currently researching any other companies they may have going and am reporting then and trying to inform unsuspecting customers before they get scammed as well.

Guest

Scent Matchers is a completely fraudulent company. Three attempts and they still did not come close to a fragrance they said they had previously matched.

And still made a profit off of me, congratulations. DON'T BE FOOLED, COMPLETELY BOGUS

Guest

I received this *** today and needless to say, it was definately a scam! When it sounds too good to be true, IT IS!

Please do NOT give these people your hard earned money for this cheap, harem smelling garbage!

One would do better at a CVS or RiteAid drugstore. At least if your buying a cheap fragrance, you make an informed decision and aren't scammed.

Guest

The reason why they give a bogus address for you to send it back to, is because then they claim they never received it the *** back, and therefore will not refund your money. Sorry folks we were ALL deceived and ROBBED!!

Guest

The addresses scent matchers ate bogus...if you google the address in MI and FL, you will find the one in Michigan is an empty lot and the one in FL is a vacation rental....I got scammed too.THEIVES!!!

Guest

Are you joking??? It's a massive *** and they send you *** in a bottle and then expect you to pay even more of your hard earned money to send it back???

How the *** is THAT fair???

They offer the refund because they know no-one will bother themselves to send it back as its enough to 'lose' and forget about - what I'm trying to show is what the whole consumer experience is from this dreadful company!

Maybe you work there?!!! Hmmm

Guest

I think they were more than helpful. I think asking you to return the product that you wanted a refund for was totally appropriate.

View more comments (6)
  • 1
  • ...
  • 8
  • 9
  • 10
  • 11
  • 12