Scentmatchers Complaints and Reviews

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Scentmatchers
Main address: 10417 Fribourg Drive 49677 Reed City MI
800-859-9878, , Support@Scentmatchers.com
  • 21 complaints
  • $828 claimed losses
  • $39 average
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  • Aug 04
  • Cosmetics and Toiletries
  • Inauthentic Perfume
  • 6

Claimed to be able to match scent, I ordered and received product which didn't smell anything like original . They said if they had a sample of original they could do better. I ordered sample of discontinued perfume and mailed it to them. They credited my account , claimed they never got my sample, (they did) and refused to try to make it again. So just out my sample!!!! SHODDY business... Read more

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  • Apr 23
  • Health and Beauty
  • Product Delivery
  • 25

To: Customer Support Re: Incorrect order I placed an order with what I thought was another company at somehow went to Scent Matchers. You have charged us and we have still not received the product. I would prefer to have our money back this is not what we wanted. I'm unaware as to how the order went from RL to your company but am determined to find out. Upon pulling up your company online all I... Read more

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  • Feb 01
  • Cosmetics and Toiletries
  • Forever Krystle
  • 1
  • 29

I placed an order for two bottles of Forever Krystle on December 22, 2013. I received the order around January 14, 2014 with the cardboard box partially open and the whole box smelling of perfume. One of the glass bottles had a piece missing out of it. There was hardly any packaging material used during shipment. Both the box and the intact bottle smelled nothing like Forever Krystle. I shipped... Read more

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  • Jan 07
  • Cosmetics and Toiletries
  • Phoenix, Arizona
  • Cologne
  • 1
  • 41

This company is just wrong. Even after they received my cologne back [which their web promise is to return $ if not satisfied] - they didn't...at the expense of $80. They have my $80 and I have nothing. They didn't even close to matching the cologne...not even in the same ball park...to be fair what they sent me smelled ok...it just wasn't at all what I ordered so I sent it back. They never... Read more

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  • Nov 25, 2013
  • Online Shopping
  • Washington, District Of Columbia
  • Sensi
  • 36

I received my Sensi and it smells nothing like Sensi. It burned my nostrils and made me sneeze. When I attempted to return item, I was given a PO Box in Michigan; however, the USPS will not mail my perfume and stated that companies that do mail perfume, i.e., Avon, Mary Kay, etc, have special permits. When I inquired with Scentmatchers, I was informed the USPS is WRONG and to mail it. So, what... Read more

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  • Nov 23, 2013
  • Cosmetics and Toiletries
  • Tucson, Arizona
  • Custom Fragrance Matching
  • 39

I spent an outrageous amount to get my sweetheart a bottle of the Abercrombie "Now". It clearly was not and as these others attest, there is no getting ahold of them. DO NOT WASTE YOUR MONEY. DO NOT WASTE YOUR MONEY.DO NOT WASTE YOUR MONEY.DO NOT WASTE YOUR MONEY.DO NOT WASTE YOUR MONEY.DO NOT WASTE YOUR MONEY.DO NOT WASTE YOUR MONEY.DO NOT WASTE YOUR MONEY.DO NOT WASTE YOUR MONEY.DO NOT WASTE... Read more

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  • Nov 18, 2013
  • Cosmetics and Toiletries
  • Roscoe, Illinois
  • Perfume
  • 21

I ordered a perfume I used to Love called Sensi by Armanio. They swore they could match it perfectly. Not a clue what it is that they sent to m e but it is NOT anything at all like Sensi..it is a nasty smell!! Tried to call them but did not get through. Just sent an email to see how I can get my money back. I am guessing it will cost me way more in postage then the bottle and the horrible stuff... Read more

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  • Oct 08, 2013
  • Cosmetics and Toiletries
  • Custom Fragrance Matching
  • 35

I was looking for New West by Aramis which has been disscontinued for ages now. their company kept coming up on the search engines. clearly they have spent all the $ they rob all of us into "good use" - having their site rank higher and get more unsuspecting innocent folks like you and me. since New West is nowhere to be found, and "scent matchers" claimed to match any scent, i ordered. they... Read more

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  • Jun 17, 2013
  • Products
  • New York City, New York
  • Scent Matchers Llc
  • 26

I believed the claim that they would be able to match Trouble by Boucheron that was discontinued. Oy what scam artists! I received some watered down *** that I ended up using for home spray. I contacted customer support and never received a response to my complaint so I just gave up. All I can say is avoid these claims at all cost because it will cost you in the long run and there seems to be no... Read more

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  • May 20, 2013
  • Products
  • Manchester, New Hampshire
  • Custom Fragrance Matching
  • 4
  • 54

Scent Masters became my last resort after my favorite fragrance was discontinued. I placed my order and received their "match" three weeks later. It was definitely NOT EVEN CLOSE to my scent. Since I could not get anyone on the phone, I sent several e-mails that came back undeliverable and am still in possession of this noxious swill. I let my desperation get the best of me and failed to notice... Read more

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